Agentic Enterprise Solutions

Utility Drone Automation for Field Service using Agentforce

Implementing an autonomous drone response system with Salesforce Agentforce and Skydio Dock transforms your field operations from reactive to proactive. By treating the Skydio Dock as a Service Resource in Salesforce Field Service (SFS), you can automate the entire lifecycle—from incident detection to data-driven resolution..

Grocery Chain Small-Value Refund Specialist

Automated Grocery Delivery Refunds (Safeway Example)

Problem: High volume of “missing item” or “damaged fruit” refund requests for small amounts (<$20).

Escalation: If the request is >$20 or the customer has 3+ refunds this month, the agent summarizes the issue and transfers it to a live Billing Specialist.

Solution Setup:

Topic: Grocery Refund Management.

Action: Trigger a Salesforce Flow that checks the Order History.

Logic: If the refund amount is below $20 and the customer has a “High Trust” score (low previous refund rate), the agent executes the refund via an API call to the payment gateway and closes the Case.